Tour members are deemed to have read, understood and accepted the following: -
Sales / authorized agents are referred to as “the organizers”

1. The organizer’s covenants to include in the tour fare: -

a) Return economy class group tickets, excluding all applicable taxes, which are
non – refundable and non – negotiable for tour departure by air.

b) Departure by coach:
Choices of 40 – 44 seats Air Conditioned Coach, 30 seats Air Conditioned VIP Coach or  38 seats Double Decker Supreme Services Coach, subject to your choice of tour packages.

c) Accommodation is based on half twin sharing for adults; child fare is based on a child aged above 2 years but not more than 12 years old as a third person in a twin or double room of two adults without any extra bed. A surcharge will be charged to a child who occupies half a twin bed.

d) In the case of triple sharing, a roll – away bed will be provided for the third person.

e) For student, the rate quoted is based on quad sharing in a standard twin room without extra bed. (Quad sharing is allowed on certain tour packages only)

f) All meals, sightseeing and other terms as specified in the itinerary.

g) Tour fare excludes visa fees, expenses on purely personal nature such as telephone calls, excess baggage charges, beverages, personal and baggage insurance, food and beverages not on regular menu, porterage at airport and hotels, laundry, gratuities to drivers and escorts, optional excursions and such other charges not expressly included in the brochure.

h) No refund or reduction will be made to any person or individual who does not participate in or who forgoes any sightseeing tour, transfer or accommodation so provided at any time during the course of the tour, for whatever reason.

2. TOUR INFORMATION AND PRICES
all prices represented to the tour member are current at the time of publication. Tour information and the price list form part of the brochure.  The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc . The company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.

3. AMENDMENT CHARGES
An administrative fee and any airline amendment charges of RM100 – RM500 per person will be imposed for any amendments made by a tour member after reservations are acted upon subject to the terms below:

a) For Free Independent Traveler (FIT) Tour Packages:

• Upon confirmation of the tour any subsequent changes made to the reservation is subject to an amendment charge of RM50.00 per person per change.
• No change can be made within eight (8) working days before the date of the departure.
• Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy in Clause 4 below.
• For Group Tour Packages     
• Upon the confirmation of the tour, no tour changes can be made to the reservation within 14 days before the date of departure.
• However, any request from any tour member for any change to return from the tour earlier or later than the group will be subject to the conditions and extra charges of the respective airlines.
• Changing the entire reservation would constitute to a cancellation of the original reservation and is subject to the cancellation charges as stated in Clause 4 below.

4. DEPOSIT
A maximum deposit of 25% of the tour fare per person must be paid as reservation fee. The balance or full payment must be made within 14 days before the date of departure for Free Independent Traveler (FIT) tour packages and 21 days for group tours packages. Any failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit paid. All tour members have been informed and understand that all deposits paid are non – refundable and non – transferable. 5. PAYMENT BY CHEQUES - Payments made by cheque are only valid upon the clearance of the cheque. All bookings shall only be valid upon clearance of the booking fees paid to the organizers.

6. PAYMENT BY TELEGRAPHIC & BANK TRANSFER
Payments made by telegraphic and bank transfer are only valid upon the proof of the transfer being forwarded to the organizers. All bookings shall only be valid upon the forwarding of the proof of transfer by the tour member to the organizers and confirmation of clearance by the organizers.

7. CANCELLATION
In the event of cancellation of tour reservation by a tour member after settlement of deposit and / or full payment, the following cancellation fee will apply :

a) For FIT Tour Packages - Cancellation Received:

• 30 days or more before the date of the departure – a minimum administrative fee of RM50 or 10% of the tour deposit (whichever is lower) per person.
• 15 – 29 days before departure – 50% of tour deposit per person.
• 08 – 14 days before departure – 80% of tour fare per person.
• 03 – 07 days before departure – 90% of tour fare per person.
• 02 days or less before departure – 100% of tour fare per person.

b) For Group Tour Packages - Cancellation Received:

• 45 days or more before departure – a minimum administrative fee of RM30 or 2% of tour fare per person, whichever higher.
• 22 – 44 days before departure – Forfeiture of tour deposit.
• 15 – 21 days before departure – 35% of tour fare per person.
• 08 – 14 days before departure – 50% of tour fare per person.
• 03 – 07 days before departure – 75% of tour fare per person.
• 01 days before departure – 100% of tour fare per person.

c) In the event of booking of tour packages operated on an extra flight or charter flight, which is not within the normal airlines schedule, the deposit is non – refundable and the full ticket fare will be charged to the tour members.

d) Cancellation of reservation/booking must be made in writing to avoid any misunderstanding.

e) The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out above. (Note: the airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The organizers or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred by the tour company).

8. MEALS
As specified in the itinerary, other specified meals if available can be provided at extra charge. Appropriate meals for Muslim and Vegetarians  could be arranged upon request and subject to availability.

9. PASSPORT
All tour members must personally ensure that their passports are valid for at least 6 month from the date of their return to Malaysia.

10. TICKET
The tickets issued are special tickets restricted to certain designated airlines only. They are non – endorsable, non – transferable and  non re-routable.

11. VISA APPLICATION
All tour members are encouraged to process their own visa. The organizer offers assistance for the application of visa but approval is not guaranteed. The organizer cannot be held liable for any loss of passport(s) due to any reason whatsoever including without limitations, negligence on the part of our employees, agents and / or servants. All service charges and visa fees levied shall be borne entirely by the tour members.

12. EXTENSION STAY
Extension of stay after the end of the tour is subject to the tickets and seats availability. All extra charges involved for the arrangements for any extension of stay / deviation will be at passenger’s own expenses and no transfer will be provided to the airport for the returning flight. When the extension of stay / deviation cannot be confirmed prior to group’s departure, passenger is deemed to be taking the original tour schedule.

13. BAGGAGE
Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage abroad the aircraft. All tour members are required to purchase on their own adequate insurance coverage for their baggage and/or personal belongings.

14. CHANGES TO SCHEDULES
Airline schedules or local conditions may require sightseeing tours, hotels and routs to be changed. Should this occurs, the organizers shall make alternative arrangements subject to local conditions. The organizers and its authorized agents also reserve the right to change the tour itinerary with or without notice due to operational reasons.

15. TOUR CANCELLATION

a) The organizers reserves the right to change, postpone or cancel any tour prior to departure for any reason whatsoever including insufficient group size,  any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.

b) Should this happen, alternative tours shall be recommended and all tour members who have selected the alternative tour shall be required to pay the difference in the event that the price of the selected alternative tour is higher than the original tour. Any tour members deciding not to accept the alternative tours shall be paid a full refund of all payments made less any applicable administrative charges. No further damage is claimable by tour members in the event that the tour is cancelled unless expressly stated in this terms and conditions.

c) In the event of a cancellation by the company due to insufficient tour members or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:

• 08 – 14 working days before departure – the full refund of the tour fare and a compensation of RM50.00 per person.
• 01 – 07 working days before departure – the full refund of the tour fare and a compensation of RM50.00 per person.
• On the date of the departure – the full refund of the tour fare and a compensation of RM50.00 per person.
  d) No other liabilities whatsoever shall be borne by the organizers in respect of such cancellations.

16. RIGHT TO REJECT
The organizers reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comport or enjoyment, of others on the tour. The organizers further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. In any of such events, the company’s liability shall be limited to the refund of any monies paid, less the amounts of for the services already utilized and any administration and cancellation fees.

17. GROUP TOUR HANDLING
The organizers endeavours to provide exclusive ground handling on all transportation and sightseeing services. Tour members may be placed on seat – in – coach basis or such other arrangements as the organizers deems fit where necessary due to  unforeseeable reasons.

18. TRAVEL INSURANCE
All tour members are encouraged to purchase a travel insurance scheme. Unless specified, tour members shall only be covered while travelling on the road for all tour departures covered under in-coach insurance scheme. All travels by air shall only be insured under the respective airline insurance scheme. The organizers strongly recommend tour members to purchase a separate travel insurance scheme. The organizer shall not be personally liable for any bodily injuries, disability, losses to personal belongings and death of any tour members arising out of the tour and the tour members are required to check with the respective parties in term of insurance coverage.

19. TOUR LEADER
Tour Leader shall only be arranged for a group of a minimum of 16 adult tour members and subject to availability. The organizers reserve the right to reject any cancellation from any tour member for the reason that no tour leader was provided and the tour members is deemed to be taking the original tour schedule. Or, for any cancellation by the tour member, item No. 3 may be imposed and acted to the tour members accordingly.

20. CO-OPERATION
Should there be difficult and uncooperative tour members during the tour, whose act and conduct deem to be unreasonable and detrimental to the enjoyment, interest, well – being and safety of the other tour members and the smooth running of the tour in general, the tour leader concerned possesses full discretion to deal with such persons as he / she deems fit, including requiring him / her to leave the tour. The decision of the tour leader in this respect is final and conclusive and the organizer shall not make refund for any uncompleted part of the tour due to this reason

21. LATE BOOKING
Late booking less than 7 working days prior to departure will be accepted subject to availability of accommodation and flights. Late booking request should be accompanied by full payment for necessary operation processing.

22. HEALTH ADVICE
All tour members are strongly advised to seek independent medical advice before travelling. The organizer shall not be held responsible for any tour members who falls ill or contracted any decease during or after the tour and/or due to any reason, including but not limited to the health condition of the places travelled during the tour.

23. HEALTH CERTIFICATE
All tour members shall at his/her own expenses obtain all health certificates as required by the various authorities to the countries visited, if applicable.

24. The organizers shall not be required to cater and/or provide for the needs and/or requirements of any disabled/handicapped individuals and or individuals suffering form any and all medical conditions. The organizers strongly urge all tour members to equip themselves with all care and needs that they may require.

25. RESPONSIBILITY
It is expressly agreed that the organizers and / or its authorized Agents acts only as agents for the transportation companies, hotel and other participants in the program. Tickets, documents, notice letters and other correspondence are issued subject to the terms and conditions contained in the contracts under which the participants provide the services. The organizers and its transportation company, hotel and other participants in this programmed shall not be held responsible to any tour members for any loss, damages, death or personal injuries, expenses, penalties or any other inconvenience of whatever nature and however caused or arising from the following: -

a) Any mistakes, errors, inaccuracy, wrong description, changes, alteration or amendment to any tour schedule or the itinerary whether material or otherwise.

b) Any additional expenses or costs incurred by the tour members due to delays caused by changes in the flight schedules or any other travel schedules, sickness, weather conditions, strikes, riots, fire, floods, commotion, war, quarantine and any other causes beyond the control of the organizers, its authorized agents and the other participants in the program.

c) Loss or damage of baggage and personal effects during the journey or on transit or in the event of an accident save if the same were cause by any acts of negligence or willful neglect attributable to the company the company’s employees or agents, suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of, their employment.

d) Any abrupt termination of service by transportation companies, hotels and other participants in this program due to bankruptcy, liquidation, closure or suspension of business or any other so ordered by the authorities.

e) Any alteration on the routing or change of date of travel by tour members is solely at his / her own risk. The organizers shall not be held responsible for any inconvenience caused and/or extra expenses incurred.

f)  Any deportation or refusal of entry by immigration Authorities or confiscation of any personal items to / of tour members resulting from but not limited to the possession of unlawful items of holding improper travel documents or other causes of whose behaviour and activities are considered as subversive by the foreign government concerned.

g) It is the tour member’s sole responsibility to check for the entry requirements of the countries visited. The organizers shall not be held responsible for any tour member who was refused entry by immigration Authorities due to failure to meet with any entry requirement and there shall be no refund to tour members who had been refused entry by immigration Authorities.

h)  For student tour, the tour manager and accompanying teachers will try their best to take good care of the students. The school and the organizers shall not be held responsible for any incident happened beyond their control.

26. The organizers reserve the right to adjust the cost of packages price due to currency fluctuations or increase in air, rail, road or ferry transportation, international airport taxes and fuel surcharges after acceptance of a booking up to and including the date of departure.

27. The organizers or its agents/employees shall not be deemed to give any guarantee or warranty or representation of any kind whatsoever in respect of the tour, unless such guarantee or warranty or representation is expressly added as a special condition in writing by the organizers hereto.

28. Tour payments are based on cash terms, payment by credit cards are subjected to surcharges.

29. The organizers shall be deemed to have complied with the total delivery of the tour program even when the departure time of Day 1 is around and after midnight provided if the number of nights of stay and the sightseeing contents as stated in the itinerary are fulfilled.

30. Unless specified, all tour rate quoted is based on non-commissionable and no complimentary seats to be given.

31. Every package offered contains different things that are inclusive and exclusive. Please refer to tour itinerary for details.

32. In the event of a difference in the Chinese version and the English version of this terms & conditions, the English version will be deemed to be the correct version.

33. Notwithstanding the place or country in which a course of action arises, in the event of disputes between the parties, the parties expressly agree to subject to laws of Malaysia and the jurisdiction and territory of Malaysia at Kuala Lumpur.